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Returns Policy

Herbal Direct is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.

We will willingly refund or offer an exchange on any unused product returned within 28 days of purchase, provided you can show us your receipt and the product is in its original, re-saleable condition. Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
 
To return your goods, please use this address:
 
Returns Department
Herbal Direct
Precision House
Lamdin Road
BURY ST EDMUNDS
Suffolk
IP32 6NU
 
We will then contact you to arrange reimbursement as we will require your card details to issue your refund.

 

What should I do if my item is damaged?

Although we taken care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

 

Complaints

Herbal Direct aim to respond to all formal written complaints within 14 days of receiving the complaint.  To make a complaint please write to: Complaints, Herbal Direct, Precision House, Lamdin Road, Bury St Edmunds, Suffolk IP32 6NU, alternatively email complaints@herbal-direct.com
 
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